Shipping
Shipping & Taxes
We ship from Paris, France and offer domestic as well as international shipping.
Please make sure that your order is shipping to a secure address as once the package has been delivered we cannot be responsible for lost or stolen items.
Kindly allow 2-3 Business Days for assembly of your package.
International order shipping times vary on the international destination. Duties and customs fees may apply, please be sure to check with the chosen courier to avoid any potential delays.
International import duties and taxes are assessed by country guidelines, and are the responsibility of the customer.
Shipping times:
France: 2-4 business days
Europe: Typically 3-7 business days
International: Typically 6-15 business days
Shipping Costs:
The cost depends on the destination and on the products that were ordered and will automatically be calculated at checkout. The shipping price range is the following:
For orders in France: Between 3€-6€ (Free shipping when spending more than 50€)
For International orders: Between 6€-7.5€ (Free shipping when spending more than 80€)
Order Status & Expedited Shipping
Feel free to contact us about the status of your order or with a special request at contact@tsoooki.com.
Returns
Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Please send the items back in the same condition in which you received them, it is advisably to send signed or tracked so you know it has arrived back with us.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
If items are damaged in transit of course we can send you a new one, please send us a picture of the damage so we can see what went wrong.
If items are damaged in transit of course we can send you a new one, please send us a picture of the damage so we can see what went wrong.
Order Receipt
We aim to be as friendly to the planet as we can so we don’t include a printed receipt with an order unless it is specifically requested.
We aim to be as friendly to the planet as we can so we don’t include a printed receipt with an order unless it is specifically requested.